Healing Haven Oasis Shipping Policy

Thank you for shopping with Healing Haven Oasis. We carefully prepare each order and want you to know what to expect after your purchase.

Where We Ship

Healing Haven Oasis currently ships to addresses within the United States only.

We do not currently offer international shipping.

Order Processing

Products stocked and shipped directly by Healing Haven Oasis are generally prepared for shipment within 3–5 business days after payment has been successfully processed.

Business days do not include weekends or federal holidays.

Processing may occasionally take longer during holidays, severe weather, special promotions, unusually high order volume, or other circumstances outside our reasonable control. We will contact you if a significant delay affects your order.

Shipping Charges

Shipping charges are calculated at checkout based on the products ordered, delivery address, package size, weight, and available shipping method.

The shipping amount shown during checkout will be added to your order total before payment is completed.

Delivery Estimates

Delivery times begin after an order has been processed and transferred to the shipping carrier.

Carrier delivery dates are estimates and are not guaranteed by Healing Haven Oasis. Delays may occur because of weather, transportation disruptions, seasonal demand, incorrect addresses, or other circumstances outside our control.

Print-on-Demand Products

Some Healing Haven Oasis products are created and fulfilled by an approved print-on-demand production partner.

These products may:

• Require additional production time
• Ship separately from other items in the same order
• Arrive in more than one package
• Use a different shipping carrier
• Have delivery estimates that differ from locally stocked products

When available, tracking information will be sent after the fulfillment partner ships the order.

Orders Containing Multiple Products

Products in the same order may be stocked or fulfilled from different locations. As a result, your order may arrive in separate packages on different dates.

Receiving only part of an order does not necessarily mean the remaining items are missing.

Tracking Information

When tracking is available, it will be sent to the email address provided during checkout.

Tracking information may take some time to update after a shipping label has been created. Please allow the carrier time to scan and process the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before submitting your order. Healing Haven Oasis is not responsible for delays, failed delivery, or additional shipping costs caused by an incomplete or incorrect address supplied by the customer.

Contact us as soon as possible if you notice an error:

businesshho@outlook.com

We will try to help, but an address cannot always be changed after an order has entered processing or fulfillment.

Returned or Undeliverable Packages

If a package is returned because of an incorrect address, refused delivery, failed delivery attempt, or another issue not caused by Healing Haven Oasis, the customer may be responsible for the cost of reshipping the order.

Refund eligibility for returned packages will be determined according to our Return and Refund Policy.

Lost, Damaged, or Incorrect Orders

Please contact us promptly if:

• Tracking shows that a package may be lost
• Your order arrives damaged
• You receive the wrong item
• Your order appears incomplete

Please include your name, order number, a description of the issue, and photographs when applicable.

We will review the situation and work with the carrier or fulfillment partner to determine an appropriate resolution.

Affiliate and Third-Party Products

Some products or resources featured on the Healing Haven Oasis website may be offered by independent third-party sellers through affiliate links.

Purchases completed on an outside website are not processed, shipped, or fulfilled by Healing Haven Oasis. The outside seller’s shipping, tracking, delivery, refund, and customer-service policies will apply.

Questions about those orders must be directed to the seller from whom the purchase was completed.

Contact Information

Healing Haven Oasis
303 E Interstate 20
Cisco, Texas

Email: businesshho@outlook.com
Telephone: 254-264-9163 or 860-681-1517