Healing Haven Oasis Return Policy

We want you to feel confident when shopping with Healing Haven Oasis. Please review the following return and refund guidelines before making a purchase.

Return Window

You may request a return within 14 days of the date your order was delivered.

To qualify for a return, the item must be:

• Unused, unworn, and in its original condition
• In its original packaging
• Accompanied by proof of purchase

Please contact us before sending an item back. Returns sent without prior authorization may not be accepted.

Email: businesshho@outlook.com

Return Shipping

Customers are responsible for return-shipping costs on approved standard returns.

Original shipping charges are not refundable unless the item was damaged, defective, or sent incorrectly.

We recommend using a trackable shipping method. Healing Haven Oasis cannot be responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

Contact us promptly if your item is damaged, defective, or different from what you ordered. Please include:

• Your name and order number
• A description of the problem
• Clear photographs of the item and packaging, when applicable

After reviewing the information, Healing Haven Oasis may provide a replacement, refund, store credit, or another appropriate resolution.

When the error is ours, Healing Haven Oasis will cover the approved return-shipping cost when a return is required.

Health, Hygiene, and Personal-Care Products

For health, safety, and hygiene reasons, opened or used products cannot be returned. This includes, but is not limited to:

• Apothecary products
• Bath and body products
• Skincare products
• Herbal products
• Tea and food products
• Supplements
• Personal-care products

These items may still qualify for assistance when they arrive damaged, defective, contaminated, or incorrect.

Affiliate and Third-Party Products

Some products featured on the Healing Haven Oasis website may be offered by independent third-party sellers through affiliate links.

These items are not sold, processed, shipped, or fulfilled directly by Healing Haven Oasis.

Returns, refunds, replacements, guarantees, billing questions, shipping concerns, and customer-service requests for affiliate products must be handled directly through the seller from whom the purchase was completed. The third-party seller’s policies will apply.

Healing Haven Oasis cannot issue refunds or accept returns for purchases completed on an outside website.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, credit-card company, or payment provider.

Contact Information

Healing Haven Oasis
303 E Interstate 20
Cisco, Texas

Email: businesshho@outlook.com
Telephone: 254-264-9163 or 860-681-1517

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at babshishealingcircle303@gmail.com.